Refund policy
At Object&, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward return policy to ensure your peace of mind.
Returns
Eligibility:
- Items must be returned within 30 days of the purchase date.
- Products must be unused, unopened, and in their original packaging.
Non-Returnable Items:
- Certain items are non-returnable, including:
- Personalised or custom-made items
- Gift cards
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Return Process:
- To initiate a return, please contact our customer service team at hello.objectand@gmail.com
- Provide your order number and the reason for the return.
- Once your return is approved, we will send you a return shipping label.
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Shipping Costs:
- Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., defective or incorrect items).
Refunds
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Processing Time:
- Refunds will be processed within 7-10 business days after we receive the returned item.
- The refund will be issued to the original payment method.
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Exchanges:
- If you would like to exchange an item, please follow the return process above, and then place a new order for the desired item.
Contact Us
If you have any questions or need assistance with your return, please reach out to our customer service team at: hello.objectand@gmail.com
Thank you for choosing Object&! We appreciate your business.